TenantGuardTenantGuard

Privacy Policy

Effective Date: January 1, 2026  ·  Last Updated: March 1, 2026

TenantGuard, LLC ("TenantGuard," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at tenantguard.net and use our services (collectively, the "Service"). Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

1. Information We Collect

Information You Provide Directly

  • Account Information: When you register, we collect your name, email address, and authentication credentials (via Google or GitHub OAuth).
  • Intake Forms: If you submit a tenant or attorney intake form, we collect information about your legal situation, contact details, and any documents you upload.
  • Communications: Messages you send through our legal assistant chat, comments on blog posts, and any correspondence with us.

Information Collected Automatically

  • Usage Data: Pages visited, features used, time spent on the Service, and referring URLs.
  • Device Information: Browser type, operating system, IP address, and device identifiers.
  • Cookies & Similar Technologies: Session cookies required for authentication and preference cookies to improve your experience. We do not use third-party advertising cookies.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service;
  • Match tenants with qualified attorneys based on intake information;
  • Process and respond to your inquiries and legal assistance requests;
  • Send transactional communications (e.g., confirmation emails, account notices);
  • Improve, personalize, and expand our Service;
  • Monitor and analyze usage patterns and trends;
  • Comply with legal obligations and enforce our Terms of Service.

We do not sell your personal information to third parties. We do not use your information for automated individual decision-making with legal or significant effects without human review.

3. Disclosure of Your Information

We may share your information in the following circumstances:

  • With Attorneys: Intake information you submit may be shared with attorneys on our platform for the purpose of legal representation.
  • Service Providers: We engage trusted third-party vendors (e.g., cloud hosting, database providers) who process data on our behalf under confidentiality agreements.
  • Legal Requirements: We may disclose information if required by law, subpoena, or other legal process, or to protect the rights, property, or safety of TenantGuard, our users, or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us at [email protected]. We may retain certain information as required by law or for legitimate business purposes (e.g., resolving disputes, preventing fraud).

5. Security

We implement industry-standard security measures including encryption in transit (TLS), hashed password storage, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

6. Third-Party Authentication

We use Google and GitHub OAuth for account creation and login. When you authenticate through these providers, you are subject to their respective privacy policies. We only receive the profile information necessary to create your TenantGuard account (name, email address).

7. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you;
  • Correct inaccurate or incomplete information;
  • Request deletion of your personal information;
  • Object to or restrict certain processing of your data;
  • Withdraw consent at any time where processing is based on consent.

To exercise these rights, contact us at [email protected].

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page and, where appropriate, notify you by email or prominent notice on the Service. Continued use of the Service after changes become effective constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: